Remote Support

Its simple and easy to use and means we can work on your Xero or MYOB file from our office to trouble shoot or train you on an issue.

Benefits of remote support:

  • Easy log-in
  • Show us your problem
  • Quickly solves your issue
  • No site visit required
  • Watch and learn
  • Nationwide service

Remote support is great for MYOB & Xero users who have a good understanding of the software and just need help with the odd question. Best of all it means we can see what you can see and keep training & troubleshooting stress free. For users new to MYOB & Xero an onsite visit is the best way to start.

New Zealand wide Remote Access Support charges

  • 1-20 minutes $40 +gst (minimum charge)
  • Time over 20mins charged at $120+ per hour

Xero Users

We provide Xero users a special telephone support plan for 12 hours across 12months billed at $50+ per month.  Please contact the office for more details.

 

To register & log a remote support request please email info@redoffice.co.nz or call toll free 0508 733 633. Registration for support is only required for your first call and a credit card number is taken at this point. Please confirm your:

  • Contact details
  • Availability over the next 24 hours
  • A brief overview of what you need help with

For your first call/registration please click on the download application below and save this to your desktop.

We use a remote support tool called Teamviewer which will allow us to share your desktop and demonstrate to you how to fix / complete tasks.