OFFICE
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Pukekohe 2120
PO Box 308
Pukekohe 2120
Pukekohe 2120
PO Box 308
Pukekohe 2120
CONTACT
09 963 1897
info@redoffice.co.nz
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Louise supports the ICNZB by managing their IRD relationship. Each month there is a different topic and this month she had the privilege to meet with Andrew Stott Head of Community Compliance and hear about the IRD current workplan and compliance focus.
The summary of key points from Louise’s monthly meeting with the IRD is below.
Key Points from Andrew’s Presentation
The IRD’s financial year begins on July 1st, and this year, they are ahead of their compliance goals. Andrew emphasised the IRD’s three-part approach to compliance:
For 2024/25, the IRD plans to increase enforcement activity after a period of relative leniency and will make greater use of data and insights. Their primary focus is on collecting tax, particularly from those deliberately avoiding compliance.
General Tax Compliance
According to Andrew, most New Zealanders are generally compliant. After their focus on transforming systems and supporting businesses through COVID-19, the IRD is now shifting its attention to following up with those not meeting compliance. Year-to-date, audits are up by 50% compared to the previous year, supported by increased recruitment for audit teams.
Audit Focus Areas
The IRD divides its efforts equally between:
– Large company audits and the technical tax area, which together account for nearly 50% of their activity.
– Fraud, hidden economy (e.g., cash jobs), and property-related audits, which make up the remaining 50%.
Andrew confirmed that the hidden economy remains prevalent, despite the shift towards electronic payments. An example cited was a $26,000 “cash job” for a building project that went undeclared.
Personal Income and the 39% Tax Threshold
The IRD is scrutinising efforts to avoid the new 39% tax threshold, primarily through trusts or LAQC structures. Sectors like accounting, legal, medical, and architecture are under particular review. The IRD is looking for cases where personal income has been diverted, with data from previous income declarations being used to identify discrepancies.
Property and the Construction Industry
Property is a major focus for the IRD. They are investigating individuals who have ceased declaring rental income despite still owning property, and they are closely examining financial hardship claims, especially from those with equity in property assets.
The construction industry also faces scrutiny, particularly around PAYE/WHT compliance and contractor tax. Construction site visits are being used to check compliance in these areas.
Non-Compliance in the Liquor Store Industry
Non-compliance in the liquor store sector has emerged as a significant issue. While the number of liquor stores has doubled in the past 5-10 years, the number of employees has not kept pace, suggesting potential non-compliance with tax laws. The IRD will focus on ensuring stores comply with PAYE and other obligations, with a strong emphasis on enforcement.
Cryptocurrency and Offshore Income
Andrew also discussed the compliance challenges surrounding cryptocurrency. The IRD is aware of the growing use of crypto in investment portfolios and payment systems. Andrew advised that businesses should ensure clients with crypto holdings declare them properly in Year-End records.
In terms of offshore income, the global connected world is aiding the IRD’s efforts. Data-sharing agreements with 87 countries have helped close 219 cases involving offshore income, either through education or voluntary disclosures.
High-Risk Clients
The IRD has increased its focus on high-risk clients with outstanding returns or high levels of tax debt. They currently have 30 criminal investigations underway. Andrew advised reviewing client lists and disengaging from those who are not allowing accurate work to be done. The IRD has a specialist team collecting an average of $4 million per week from non-compliant taxpayers, utilizing site visits and legal actions when necessary.
Small Business Cashflow Loans
Another area of focus is the recovery of Small Business Cashflow loans issued during the COVID-19 pandemic. The IRD is targeting fraudulent activity, with legal action being taken against those who applied for loans without intending to repay them. Currently, 21 cases are before the courts, with three successful rulings in July and August.
Electronic Sales Suppression Tools
Andrew briefly touched on electronic sales suppression tools, a form of fraud where point-of-sale (POS) systems underreport actual sales. The IRD is focused on stopping this type of tax leakage and is investigating discrepancies between bank deposits and POS reports. There are currently 50 ongoing investigations.
Final Thoughts
This was an enlightening presentation that highlighted the IRD’s strategic goals and their enforcement efforts. The IRD will be hosting a webinar in the first week of November to discuss this update further with tax agents, so keep an eye out for their newsletter with registration details.
I hope you found these insights helpful. It was a great reminder of our role in supporting compliance and ensuring that taxes are filed and collected properly.
Converting your payroll software can be a crucial step for a growing business, especially when your current system no longer meets your needs. As technology continues to advance, it’s essential to have payroll software that keeps up. Whether you’re struggling with outdated features, the need for clearer reporting, or the desire to integrate online tools for time sheets and leave management, your software should align with the evolution of your business. Perhaps your current provider no longer complies with new legislation, or maybe you’re facing the reality that the software you rely on is being phased out. Whatever the reason, transitioning to a cloud-based solution that fits your budget and integrates with the other tools you’ve adopted could be the game-changer your business needs.
The process of changing software can be quite daunting, researching the best product option to the thought of migrating all that data can be overwhelming. At Red Office we have a specialist team that has streamlined the process to make the transition as smooth as possible. We have compiled some advice and tips below of things to consider when making the change…
Is your data secure? Ensuring the security of your information during every step of the payroll conversion process is paramount. Robust systems and processes and strict security protocols safeguard your data throughout every step of the payroll conversion process. Having up-to-date technology and protections in place to ensure information is transferred safely and securely is best practice.
When is the best time to change payroll software? There may be benefits to converting at the beginning of a new financial year but in short, there is no best time to migrate, we suggest making the switch when the time is right for you. Generally, the process takes around 6 weeks, and we usually allow 10 to 15 minutes per employee, depending on the complexity of your payroll data. We do recommend closing the old system at the end of a PAYE period and opening the new system at the start of a new PAYE period so your IRD filing remains accurate.
Top tips from our team for an easy transition…
At Red Office our specialist team has successfully completed payroll conversions for clients with staff numbers of 1-500 that meet their needs now and in the future as the business grows. Our approach typically takes around six weeks to complete, ensuring minimal disruption to your business. We provide training and run a shadow pay alongside you to ensure everything is running smoothly before we step back as well as offering ongoing support with your payroll and including back-up options if your payroll person takes leave.
Is it time for you to convert payroll software? Get in touch with Red Office to discuss how we can help you!
When the economy takes a nosedive, the knee-jerk reaction for many businesses is to cut costs, with marketing often being the first on the chopping block. While this might seem like a smart move to protect your bottom line, pulling back on marketing during tough times is actually one of the worst things you can do.
Here are 5 reasons why keeping your marketing efforts alive and kicking during a recession is not just important but crucial, and 2 things you can start doing right now.
1. Less Competition
Here’s the silver lining: when others cut back, the market gets less crowded. This is your moment to shine. With fewer businesses competing for the same audience, your marketing messages have a better chance of standing out. This visibility helps your brand stay top of mind with customers who are still spending, giving you a head start when things pick up again.
2. You’ll strengthen your bond with your customers
In tough times, customers become choosier about where they spend their money. This is a golden opportunity to strengthen your relationship with them. By continuing to communicate through smart, empathetic marketing, you show that you understand their struggles and are there to support them. This builds trust and loyalty, ensuring that when things improve, they’ll remember who stood by them.
3. Seizing Market Share
A recession shakes things up. Some of your competitors might not make it through, which leaves gaps in the market. By keeping your marketing efforts strong, you can attract their customers, gaining a larger share of the market. This is not just about survival but about coming out ahead, ready to dominate when the economy recovers.
4. Customers want to see confidence
Continuing to market your business during a downturn sends a strong message. It shows that you’re resilient, confident, and in it for the long haul. This boosts your brand image, making you more appealing to customers who are looking for reliable partners. Confidence breeds confidence, and this can translate to increased loyalty and sales, even in tough times.
5. Recessions don’t last forever
Remember, recessions don’t last forever. Businesses that keep up their marketing efforts are better positioned for the recovery. By staying connected with your audience, you’ll be ready to hit the ground running when the economy picks up. The relationships and brand recognition you build now will pay off big time in the future.
1.Try something new
Economic downturns push you to think outside the box. Marketing during these times forces you to innovate and adapt, trying new strategies, platforms, and technologies. This experimentation can lead to discovering more effective marketing tactics that you might not have considered before. Staying nimble and innovative keeps your marketing relevant and impactful, no matter the economic climate.
2. Focus on your most valuable marketing asset
When things get tight, your website and social media are the places you can update quickly and cheaply. Your website is your own asset and you can use organic marketing across social media to support your messaging.
Focus on your strengths – which channels are your customers and community on? Prioritise those ones and don’t waste time where you’re not gaining any traction.
Tweak your tone or messaging to be more thoughtful during tough times and show empathy to financial struggles your customers may be facing.
According to an article by the Marketing Association, people tend to seek distraction during tough economic times and spend more time on social as a distraction.
In a nutshell, culling your marketing during a recession can be a costly mistake. The benefits of maintaining your marketing efforts far outweigh the savings from budget cuts.
By staying visible and engaged, you show resilience, confidence, and adaptability. Not only will you weather the storm, but you’ll also emerge stronger and more competitive when the economy bounces back.
So instead of dialling back, lean into smarter, more effective marketing during these challenging times. It’s a move that can pay off in the long run.
* help you achieve the items on your marketing plan
* help you create a focus area or marketing plan
* email marketing to your database
* social media marketing
* website updates to your existing website (adding blog content, copy adjustments)
If you’d like to know more about how we can help you with your marketing, give Louise a call for a confidential, no-obligation chat.
**source – 2024 Edelman Trust Barometer
For most in New Zealand, a new financial year begins on April 1st and while most items have been checked off, and rolled over into the new year, a big item that many businesses won’t have in place is their budget for the new financial year.
Planning should be well underway, and all our clients should be looking at their interim results and consulting with their account managers to draft, review and finalise their 2024-25 budgets.
Your budget will help you keep track of your income and expenses and show you where your cash will be coming from.
Here are our top 3 tips to consider when making your next budget:
Last year’s budget will show you where you performed well as well as identifying areas of concern. Your accountant will also be able to help with this and may have further insights that can help your business move forward. Look at where you exceeded expectations and where there’s room for improvement. This will show you where to focus your efforts for the new year.
Other things to consider here is whether you can reassign any leftover funding from the last financial year, your value proposition – is there room to increase your pricing, and any upcoming legislative changes that may affect you.
If you have a bookkeeper to prioritise your accounts process most of the hard work is done. But it’s still important to record and manage your financials as efficiently as possible throughout the year. If you find yourself struggling to manage payroll, keep up with invoices or chasing overdue payments, then management of your business won’t be as effective and you may find good value in a bookkeeper.
Your figures will remain numbers on a page if you don’t put them into action. If you have new initiatives for your sales team or cost reductions in certain areas of the business, you’ll need someone to action them. Assign your initiatives to people outlining what needs to be done and by when and then review these regularly to help people stay on track.
Getting your planning and budgets in place prior to the start of the financial year means conversations with Managers can be positively focussed and provide a platform for your success. Don’t think of this as a laborious task. Our team are here to help. Taking the time to reflect on your business can be motivational allowing you a chance to think about what could be.
Manual data entry is one of the most time-consuming parts for any business. This is why Xero created the Xero to Xero Network to help reduce data entry, and errors and to be able to make billing and invoicing an easy and seamless process.
If your customers or suppliers are also using Xero, you can send and receive invoices and bills straight into each other’s Xero accounts.
All invoices issued this way will appear as a Draft which you will then be able to code and approve for payment. It really is that simple.
It all begins with a Network Key that every Xero user has. You can share yours and your suppliers can share theirs. Sharing your key doesn’t mean that organisation can see any of your Xero data.
They’ll receive an email with the key and instructions to add it to their contact details they have for you in their Xero account.
The customer will receive an email advising them their invoice has been sent using Xero to Xero. The invoice will appear in their Xero file as a draft bill.
We’ve found this is a really good time saver and reduces some of our admin time. As always, if you need help setting this up just give our office a call and we can book in some time for an online chat.
If you want to know your cash balances on a short-term basis – weekly, fortnightly, or monthly – then short-term cashflow reporting will help you.
This is the method that our bookkeepers have been using to provide precise cashflow forecasts to business owners, wanting to know how much cash their business is going to have in one week, or one month up to 3 months.
Fundamentally, it’s about having information to give you time and money to make the right business decisions.
You’ll get visibility of your future cash position which will highlight when things are going to be tight. This will allow you to take action to get through any tough times.
You’ll also be able to see a clear picture of how much money you’ll have in a given week and how much you can afford to pay out.
In Xero, the short-term cash flow projection dashboard forecasts the amount of cash your business will have in the next 7 or 30 days. You can choose which bank accounts to include in the projection.
How these forecasts can help you:
If you’re going to do this, you’ll need to be upfront and honest. Some common mistakes include:
Remember, a cash flow forecast is only as valuable as the information and detail put into it. You can do this yourself, or our bookkeepers are happy to help.
A short-term cashflow forecast can give you a detailed view of how much money you have and therefore how much time you have to fix any liquidity problems that may arise.
If this is something you’d like for your business, speak to your Red Office Bookkeeper or Account Manager to discuss further.
Further Reading: 3 areas to help with cashflow from one of our senior bookkeeper’s.
Recently our team held a full staff review session on fraud awareness and protection. We’ve had a few phishing emails come through lately, so it was crucial to get everyone up to speed on how to recognize them and what to do if they receive one.
According to Cert NZ, New Zealanders report an average loss of $4.6m per quarter due to scams. Scammers are continuously evolving their tactics to obtain confidential information and money from unsuspecting victims.
Some of our team members received emails where the sender was posing as one of our colleagues. The emails requested purchases of gift cards, changes to bank accounts, or access to shared files. While these emails may not be the most sophisticated, they can be easily actioned if not detected in time. Fortunately, our internal processes and regular communications enabled us to identify these emails and raise awareness among the team.
We have internal processes and regular communications in place, so we know to raise an eyebrow when something seems off. Our protocol is to pause and check before taking any action. We recommend that you do the same. Do you know the sender of the email? While the sender’s name may seem familiar, be sure to verify the sender’s email address, especially the domain name. If it differs from what you usually see, don’t trust it. According to our IT manager, 60% of emails that come through are spam or scam emails. This statistic is quite alarming and emphasizes the need for caution when dealing with suspicious emails.
It’s not just our team that needs to be aware of these scams; our clients must also be protected. The strong relationships we’ve built with our clients mean that if they receive something unusual, a quick phone call to us can help enhance security features.
So, what should you look for in a phishing email? They often have –
To avoid being caught out, verify any email requests that appear urgent. This step is often overlooked but can prevent the need to pay thousands of dollars to retrieve or set up files again or pay an invoice that is not retrievable.
If you do receive a phishing email, here’s what you should do:
It’s also essential to take the time to check any urgent requests for legitimacy. We’ve set up our internal processes so that any urgent requests from managers or team members don’t come through via email. Taking that time to check is much better (and cheaper) than having to pay out thousands of dollars to retrieve or set up your files again or paying an ‘invoice’ that won’t be refunded.
In addition to being vigilant and thoroughly checking emails, we recommend setting up two or three layers of verification on any software you use. We suggest using an authenticator app as the primary authentication method instead of the text message authentication.
We’ve also included some useful resources at the end of this post, that include websites and tools to help you check for phishing scams and report any issues you might encounter.
Stay safe out there! And remember, if you’re not sure, shout out for help.
Here are some useful resources to help you stay safe online:
This International Women’s Day, we’re celebrating the achievements of women and honouring the 2023 theme ‘embrace equity’.
One of the missions of the IWD community that we closely resonate with at Red Office is “to forge inclusive work cultures where women’s careers thrive and their achievements are celebrated.”
It’s something that truly embodies how we want to be at Red Office and have been on this pathway for many years now.
Our focus areas include work-life balance, recruitment, retention, and professional development. This means:
Its essential our team feel acknowledged, respected, encouraged to participate, and valued for their unique perspectives. It is by understanding the experiences each of our team have that leads to our overall goal for success.
Some benefits we’ve seen by embracing this stance are better decision making and problem solving, improved morale and an increase in motivation.
Our long term goal is to create a business where all employees thrive.
We’re happy to say this is something we continue to focus on to improve and ensure all staff here are provided with the resources to be the best they can be.
To read more on International Women’s Day visit their website, perhaps it could spark some inspiration for you?
April 1st is not far away so this month you’ll want to ensure you’re on top of the GST invoicing changes. Here’s what you need to know and think about:
The information required is dependent on the value of the transaction (see table below)
In Summary:
You can keep up to date with these changes from the IR website: https://www.ird.govt.nz/gst/tax-invoices-for-gst/rules-for-tax-invoices-are-changing-on-1-april-2023 or let us know if you have any questions.
Need to get your accounts in control? Talk to us to see how we help businesses like yours.
We’re going to blow our own trumpet, toot our own horn, and ding our own bell because this year we are a Xero Awards Finalist for Bookkeeping Partner of the Year 2022!
We’ve been in the running for this award for a few years now so we’d love to be able to take out this prestigious award.
If you know us, you’ll know we fangirl/boy over Xero. Xero is a firm that believes in helping business owners succeed and strives to make business easier. It’s something we strongly believe in at Red Office. Our values just align, plus they are always at the forefront of innovation and technology which we love too. It’s a combination of good tech with good people that makes Xero the best software for our practice.
The reason we get so excited about these awards is that the recognition from those in the accounting and bookkeeping space is amazing. Our team work very hard every day to help our clients with their day-to-day business, keep up to date with their Xero certifications, learn the ins and outs of the software (so you don’t have to), and this award nomination shows what can be achieved when the whole team work together. Our team deserve this award – we make a difference in the lives of our clients every day.
Winners will be announced in November so keep your fingers crossed for a win for us!
If you’re looking for professional accounts management for your business, check out how we can help businesses like yours.