Frequently asked questions

A few commonly asked questions and our answers to guide you.

If there is something you are still unsure of please get in touch so we can help you.

 

What do you do and how much does it cost? 

Our rates vary from $60+ per hour to $80+ per hour depending on the assistance you need.  We manage daily accounts entry and reconciliation, payables processing and batch payments, sales invoicing and collections, payroll, GST, PAYE, month end reporting, general budgeting and more.  We can also train you or your staff on XERO or MYOB to get you up and running (costs for training sessions differ, please see our training pages for info).

Will you come onsite or do you work remotely? 

Most of our work is completed from our offices. We remain in constant communication with our clients and like to meet face to face often. If there is a need to come onsite for a particular purpose we can build this into your contract. 

 Are your bookkeepers certified? 

All our staff are industry trained and certified bookkeepers. (https://www.icbnzbai.org.nz/). We have continuing education as part of our membership requirements and a code of ethics.   We have Xero and MYOB certified trainers who are qualified to train your staff and troubleshoot any issues in your software. 

 Do you do end of year accounts and tax returns? 

We are not accountants.  We prepare your Year End accounts for your accountant to review and finalise.  We believe a good accountant at Year End to ensure your tax is managed is important for every business. 

Did you know we become your accounts department?

This is great if you are a small business or new to business and don’t have your own staff member or department to run the day-to-day financials. We can look after your payroll to ensure your staff are paid on time, every time, and we do everything else that a typical accounts department would usually do. 

What information would I have to provide to Red Office so they could do my bookkeeping? 

We need access to your Xero or MYOB file.  If you have an “accounts@” email address for your company we use this for all your comm’s.  We request read-only access for your bank accounts to enable quick verification on balances and to set up batch payments.  We get myIR access to ensure timely filing of your PAYE and GST.  If your business uses other software as part of the accounts process like a sales software, accounts payable processing software, payroll etc we will need access. 

 My accounts are not up to date, can you still help me? 

Definitely, it’s what we do.  A lot of clients come to us when they have fallen behind.  We work on an hourly rate basis for the first three months to get the file up to date and then put a fixed fee in place from your 4th month onwards. 

Who do I contact if I want to talk about my accounts? 

All our clients have their own Account Manager who looks after your account. We also work in ‘hubs’ so if your account manager is ever away, there will always be someone else available to carry on the work for you or for you to contact if you need to.  

I don’t think I need full bookkeeping services, how else can you help me? 

That’s ok, if you require help getting your accounts up to date we can provide short-term support.    We can also train or set you up on XERO or MYOB so you are up and running yourself.  

We have an in-house IT expert who is available for on-site (Auckland wide) or online support. We operate from a cloud environment and can set you up so you can operate your business from anywhere on any device. 

 When can I start services with you?  

Anytime! Call us today to have a quick chat and see how we can help.