Frequently Asked Questions

People talking over coffee

A few commonly asked questions and our answers to guide you. If there is something you are still unsure of please get in touch so we can help you.

What do you do and how much does it cost? 

We fill the gap of an accounts department. We manage daily accounts entry and reconciliation, payables processing and batch payments, sales invoicing and collections, payroll, GST, PAYE, month-end reporting, general budgeting, and more.  Our rates vary from $80+ gst per hour depending on the assistance you need. 

We can also train you or your staff on XERO or MYOB to get you up and running (costs for training sessions differ, please see our training pages for info). 

Will you come onsite or do you work remotely? 

Most of our work is completed from our office. We remain in constant communication with our clients and like to meet face to face often. If there is a need to come onsite for a particular purpose we can build this into your contract. 

 Are your bookkeepers certified? 

All our staff are industry trained and certified bookkeepers.  We have continuing education as part of our membership requirements and a code of ethics to abide by.   We have Xero and MYOB certified trainers who are qualified to train your staff and troubleshoot any issues in your software. 

Do you do end of year accounts and tax returns? 

We are not accountants.  We prepare your Year End accounts for your accountant to review and finalise.  We believe a good accountant at Year End to ensure your tax is managed is important for every business. 

Do I need to have an accounts department?

Not at all. If you are a small business owner, or new to business and don’t have your own staff to run the day-to-day financials then this is where we come in. For example, we can manage your payroll to ensure your staff are paid on time. It’s one less thing you need to worry about. We do everything else that a typical accounts department would usually do which takes the stress and onus off the business owner, leaving you with more time to work on other areas of your business. 

What information would I have to provide to Red Office so they could do my bookkeeping? 

We need access to your Xero or MYOB file.  If you have an “accounts@” email address for your company we use this for all your comms.  We request ‘read-only’ access for your bank accounts to enable quick verification on balances and to set up batch payments.  We get myIR access to ensure timely filing of your PAYE and GST.  If your business uses other software as part of the accounts process like a sales software, accounts payable processing software, payroll etc we will also need access.  We never make any payments or complete transactions that are not authorised first. 

My accounts are not up to date, can you still help me? 

Definitely, it’s what we do.  A lot of clients come to us when they have fallen behind.  We work on an hourly rate basis for the first three months to get the file up to date and then put a fixed fee in place from your 4th month onwards. 

Who do I contact if I want to talk about my accounts? 

Initially, you can speak to Louise and once you come on board all our clients have their own Account Manager or Bookkeeper who looks after your account. We also work in ‘hubs’ so if your account manager is ever away, there will always be someone else available to carry on the work for you.

I don’t think I need full bookkeeping services, how else can you help me? 

That’s ok, if you require help getting your accounts up to date we can provide short-term support.    Our Bookkeeping service is tailored to your business so we’ll help you out with what you need.  We can also setup and train you on XERO or MYOB software so you are up and running yourself.  

In addition to Bookkeeping, we can offer Business IT services and Marketing Support. We have an in-house IT director who is available for on-site (Auckland wide) or online support. We operate from a cloud environment and will set you up so you can operate your business from any location, on any device. 

We also offer part-time Marketing support for those businesses who just need a hand getting some marketing material together or updated. This usually consists of digital marketing, getting your business online and found by your ideal customers. 

When can I start services with you?  

Anytime! Call us today on 09 963 1897 to have a confidential chat to see how we can help.  Alternatively,  drop us an email at info@redoffice.co.nz with your requirements and we’ll get back to you.